Support and Lead Colleagues in Case Management Practice

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A Case Manager undertaking and reviewing notes for Case Management Practice

How to Support and Lead Colleagues in Case Management Practice

Case Management Practice is described in terms of its tasks which include, the assessment of needs; the planning of appropriate services; and the coordination, monitoring, and evaluation of services on behalf of clients.

Case management supervision, therefore, follows task-oriented themes such as:

  • Focusing on the planning of assignments
  • Delegating work assignments
  • Helping the case manager deal with work-related problems
  • Reviewing the case manager’s work, and
  • Modifying the specifications of existing or future tasks

There is a wide range of topics where staff can receive support and advice, and within the service, therefore are many factors that may result in an individual requiring Case Management Practice.

For example, support and services needed to be provided to individuals with:

  • Substance abuse issues
  • Mental illnesses
  • HIV/Aids
  • The Homeless and also those suffering severe Poverty
  • Social and developmental problems
  • Physical disabilities

In addition, client’s needs vary substantially depending on what they are suffering or trying to recover from. Unless someone is an expert in the specific area of need, then it is therefore unrealistic to expect them to know exactly what sort of care co-ordination the client requires.

If they need assistance with a number of issues, then case management will, therefore, become even more complicated for the case manager. Given that case managers have to deal with many clients who all have specific needs, they will, therefore, require support, advice and direction from supervisors and managers.

You can also quickly learn the skills needed to become a case manager by completing the CHCSS00073 – Case Management Skill Set course provided by Australis.

Case Management Practice Example

In this example an Aids patient is requiring care, for the case manager to provide the expert care they would, therefore, require knowledge in:

  • Transmission routes
  • Epidemiology
  • The disease’s clinical progression
  • Advances in treatment regimens
  • Financial and legal implications
  • Psychotherapeutic approach to addressing grief and fear

In the absence of such specific knowledge, there are also a number of other skills that a case manager requires in order to provide the highest standard of care, skills which supervisors can help them to develop by offering support, advice and direction.

Case Management Supervision

Case management supervision provides an opportunity for case managers to obtain support, enhance knowledge and skills to enable better client outcomes and also meet organisational objectives. Supervision also provides a link between front line work, organisational and professional standards and practices and accountability to funding bodies.

Supervision is necessary for the community services industry to improve client outcomes due to many reasons. It helps develop employee competence, maintain ethical standards and practice in the community services sector.

Supervision is based on a positive and constructive supervisor and supervisee relationship, promotes good client outcomes, professional development and is generally part of continuous improvement.

The Role of Case Management Practice

A Case Management Practice supervisor provides leadership, support, encouragement, and skills development. They will therefore often provide this while also addressing the psychological, behavioural, emotional, physical, interpersonal, and cultural needs of supervisees. These are also all key skills taught in the CHCSS00073 – Case Management Skill Set course provided by Australis.

In terms of case management supervision, there are also a number of differences in the approach to supervision. Often clinical supervision and professional support are provided through a senior discipline or staff member. However, in case of management supervision, importance is placed on the commitment of the practitioner to the funding body, and organisational objectives in addition to the supportive element supervision provide.

Supervision is connected to monitoring of effectiveness and funding body defined outcomes.

Case management supervision is also an important aspect of community services. It includes the process where a community service worker can safely discuss issues with a trained, senior case manager. Common issues identified may include not managing their workload, having problems with particular clients or simply may not be coping.

Supervision of case managers include:

  • Debriefing, on an ongoing basis and after critical incidents
  • Workload monitoring and review
  • Ensuring case management work is of a good quality
  • Meeting organisational standards
  • Review of client cases including assessment and analysis of case management plans
  • Evaluating case management documentation,
  • Enhancing skills and knowledge
  • Identifying training needs and professional development
  • Performance management

Case Management Practice Training

The role of a Case Manager within the community services sector is an extremely import one and therefore Case Managers need good training.

The CHCSS00073 – Case Management Skill Set course provided by Australis includes 4 units of competency (subjects), which cover the key aspects of Case Management Practice and will prepare you to either improve your current skills or obtain a promotion to this level.

Graduates of the CHCSS00073 Case Management Skill Set can also benefit from progressing on to complete either a Community Services Certificate IV or a Community Services Diploma. One of the benefits here also is that the units you complete within the Skill Set course will provide you with credits in both courses, therefore, reducing their time and cost.