CHC42015 Certificate IV in Community Services

This course will enable you to work in a range of roles within the community sector, helping you to enrich the lives of your clients. These roles may range from offering support & basic living assistance to advocation for clients with complex needs.

This qualification will provide you with the skills and experience you need to become a community service worker. In this role you will design and deliver person-centred services to individuals and groups; and provide support, advocacy or interventions to individual clients, groups or communities across a range of services. You may also be required to supervise and lead other workers in projects or teams. 

You will learn to

  • Respond to client language, literacy and numeracy needs
  • Work legally and ethically
  • Confirm client development status
  • Facilitate the interests and rights of clients
  • Provide advocacy and representation services
  • Develop and maintain industry networks and collaborative partnerships
  • Use communication to build relationships
  • Develop, facilitate and review all aspects of case management
  • Work with diverse people
  • Manage and promote diversity

Career Opportunities

The Community Services industry is one of the fastest-growing sectors in Australia with an estimated 50,000+ new jobs to be created within the industry by 2023 (Source: joboutlook.gov.au).

For information on roles such as those listed below, please read our articles “Want to Start a Career in Community Services?” and “Working in the Community Services sector- the diversity of roles

  • Caseworker
  • Community services worker
  • Community support worker
  • Domestic violence worker
  • Early intervention homelessness worker
  • Family support worker
  • Health education officer
  • Outreach officer
  • Welfare support worker


You have access to the course for 18 months but you can complete faster than this if you wish.

Delivery & Support

The course is delivered via Blended learning, combining online study with practical ‘work experience’ placement.

Content is delivered primarily online and includes live chat sessions and ‘virtual’ classrooms which provide you with direct access to industry experts. Attendance at the live sessions is optional but strongly recommended.

During the course, you need to locate and undertake 40 hours of ‘work experience’ placement with a suitable community services organisation.


There are 15 subjects in the CHC42015 Certificate IV in Community Services.


There are no exams when completing the CHC42015 Certificate IV in Community Services.

You test your learning by completing quiz questions, open-book self-paced assessment activities throughout each subject and in some cases either work placement activities and / or role-plays. All subjects include a free re-submission if you are not successful on your first attempt.

If you already have the skills and knowledge required to attain any (or all) of these subjects, you might like to enrol as ‘Assessment Only’. This Recognition of Prior Learning means you don’t have to study those subjects again, instead just doing the assessments for a reduced course price. For more details please speak with the Course Consultants.

Entry Requirements

We recommend you have language, literacy and numeracy skills sufficient to allow you to interpret documents and prepare written reports in order to complete the CHC42015 Certificate IV in Community Services.

You need access to an internet-connected computer for the duration of the course.

If you intend to apply for a Loan or Funding option (where available) to pay for your tuition fees, additional entry criteria may apply as detailed in the Pricing Options.

To work in Community Services you will typically require a police check, and possibly a Working with Children or Blue Card. While not required to enrol in the course, they may be required for placement (depending on where you locate your placement) and eventual employment, so we recommend you confirm your status for these prior to enrolment if you have any concerns.

Funding Requirements

For eligible Queensland residents who wish to apply for funding under the Higher Level Skills Program, you must be an Existing Worker within the Community Services industry. An existing worker means a current employee (full-time, part-time or casual) who has a one month or more employment relationship with their employer and who has actively fulfilled work duties for this period. Volunteers do not meet this criterion.

Practical Placement

To be assessed as competent in the CHC42015 Certificate IV in Community Services you must complete 40 hours of supervised work placement in the community services industry. It is your responsibility to source your placement but the College will assist where possible.

Depending on where you undertake your placement you may need to undergo a police check and hold a Working with Children or Blue Card.


Option 1: Payment Plan

Interest-free payment plans from as little as $41 per week. Discounts apply for upfront payments and/or group enrolments. For more details, click here.

Option 2: Study Loan

Study Loans (a private lender), will progressively loan you the tuition fee. The loan, plus interest, is repaid over a maximum 4-year term, from as little as $30 per week. For more details, click here.

Or for something completely different…Subscription

Australis is the only place you can access Subscription, the lowest risk and most flexible way there is to get qualified or stay current. For more details, click here.

How do I Enrol?

You can enrol and start studying anytime. To enrol:

You may be required to provide completed documentation and Identification to complete your enrolment or complete a Core Skills assessment to help ensure the course is suitable for you.

Reasons to study the CHC42015 Certificate IV in Community Services with Australis College include:

Course Content

We authored this course internally, using industry-proven practitioners who have worked in the roles that you want to do.

Always check out the course content (and learning platform) BEFORE you enrol. Is it current, contextualised and engaging, or generic off the shelf content? Content quality will make or break your learning experience.

Trainer Experience

Our trainers work in the industry. They do what you want to do, and they will show you how it really works. (Check out the trainers and assessors of other providers, make sure they are not just academics or former students but have actually worked in the industry and been everything from Support Officers through to Case Managers).

Having a great trainer is critical to graduating with the skills and knowledge you need to succeed.

Placement Hours

We love placement – it is the best way to get real-world experience, improve your skills and increase your employability. For this reason, we recommend new entrants do as much placement as possible…but only up until they are ready to start paid employment.

There is a minimum of 40 hours of placement hours for the CHC42015 Certificate IV in Community Services, and you only need sufficient hours to complete the workplace-based assessments and any potential role-plays. This differs from some providers who require 200+ hours, which is not a bad thing…unless you already have the knowledge and could instead be out there working as a paid professional.

But wait….there’s more!

Your time and your career are too important to risk with the wrong training provider. For more details on choosing a training provider, please also take a look at Why Australis?