CHC52015 Diploma of Community Services – Case Management

Gain the skills, knowledge and confidence to succeed in the rewarding Community Services industry.

The skills and knowledge gained from the CHC52015 Diploma of Community Services will enable you to work in a range of positions to help enrich the lives of clients. This may range from offering assistance, counselling and case management through to advocating for clients with complex needs to help them maintain a dignified lifestyle.

Make a change today for a better tomorrow through the CHC52015 Diploma of Community Services.

Sometimes all people need is a little bit of assistance and belief from others. Whether this is through counselling, advocating, or case management, you can help clients with complex needs to maintain a dignified lifestyle and receive the help they may need.

By completing this qualification, specialising in Case Management, you will learn how to work in a range of positions in the community service industry while at the same time pursue a career that will enrich both your life and the lives of others.

This course is interactive and supportive and includes practical placement so you obtain work experience before completion. It also includes extensive trainer support from industry experts to help you achieve your goal of completing.

You will also learn to

  • Communicate effectively
  • Employ counselling techniques
  • Advocate on behalf of clients
  • Work either one-on-one or in small groups
  • Apply all aspects of case management (complex assessment and referral)
  • Implement community development strategies
  • Understand the impact of sociological and mental health factors on clients

Career Opportunities

Community Services is one of the fastest-growing sectors in Australia with an estimated 50,000+ new jobs to be created within the industry by 2023 (Source: Joboutlook.gov.au).

Some of our articles discussing these job opportunities include “Support and Lead Colleagues in Case Management Practice“, “Want to Start a Career in Community Services?” and “Working in the Community Services sector- the diversity of roles“.

  • Case Manager
  • Community Support Worker
  • Children’s Service Worker
  • Disability Support Worker
  • Youth Worker
  • Family Support Officer

Qualification Pathways

If you have completed the CHC42015 Certificate IV in Community Service you may wish to continue on and undertake this Diploma. There are a number of common units of competency between the two meaning you may only have a handful of extra units to complete to obtain the Diploma.

There are also further study pathways open to you via our articulation agreements with University.

University Pathways

Australis has partnered with Western Sydney University to create an articulation agreement for credit in the WSU Bachelor of Social Science (80cps), Bachelor of Social Work (80cps), Bachelor of Community Welfare (80cps) and Bachelor of Health Science (60cps). *80 credit points (cp) = <35% of a full 3 year course (3 year course = 240cp). 

View the agreement here. Entry is subject to Western Sydney University standards.

Australis has partnered with University of Southern Queensland to create an articulation agreement for credit in the USQ Bachelor of Human Services (for up to 8 electives)

View the agreement here. Entry is subject to University of Southern Queensland standards.

Australis has partnered with Griffith University to create an articulation agreement for credit in the Bachelor of Child and Family Studies (60 cps) and Bachelor of Human Services (60 cps).

View the agreement here. Entry is subject to Griffith University standards.


The CHC52015 Diploma of Community Services runs for 18 months but you can complete faster than this if you wish.

Delivery & Support

The CHC52015 Diploma of Community Services is delivered via Blended learning, combining online study with practical ‘work experience’ placement.

Content is delivered primarily online and includes live chat sessions and ‘virtual’ classrooms which provide you with direct access to industry experts six days a week. Attendance at the live sessions is optional but strongly recommended.

During the CHC52015 Diploma of Community Services, you need to locate and undertake 100 hours of ‘work experience’ placement with a suitable organisation.

Course Brochure

You can download the CHC52015 Diploma of Community Services course brochure by clicking here.


There are 16 subjects in the CHC52015 Diploma of Community Services.


There are no exams when completing the CHC52015 Diploma of Community Services.

You test your learning by completing quiz questions, open-book self-paced assessment activities throughout each subject and in some cases either work placement activities and / or role-plays. All subjects include a free re-submission if you are not successful on your first attempt.

If you already have the skills and knowledge required to attain any (or all) of these subjects, you might like to enrol as ‘Assessment Only’. This Recognition of Prior Learning means you don’t have to study those subjects again, instead just doing the assessments for a reduced course price. For more details please speak with the Course Consultants.

Entry Requirements

We recommend you have language, literacy and numeracy skills sufficient to allow you to interpret documents and prepare written reports in order to complete the CHC52015 Diploma of Community Services.

You need access to an internet-connected computer for the duration of the course.

If you intend to apply for a Loan or Funding option (where available) to pay for your tuition fees, additional entry criteria may apply as detailed in the Pricing Options.

To work in Community Services you will typically require a police check, and possibly a Working with Children or Blue Card. While not required to enrol in the course, they may be required for placement (depending on where you locate your placement) and eventual employment, so we recommend you confirm your status for these prior to enrolment if you have any concerns.

Funding Requirements

For eligible Queensland residents who wish to apply for funding under the Higher Level Skills Program for the CHC52015 Diploma of Community Services, you must be an Existing Worker within the Community Services industry or a parent working unpaid under the NDIS.

An existing worker means a current employee (full-time, part-time or casual) who has a one month or more employment relationship with their employer and who has actively fulfilled work duties for this period. Volunteers do not meet this criterion.

Practical Placement

To be assessed as competent in the CHC52015 Diploma of Community Services you must complete 100 hours of supervised work placement in the community services industry. It is your responsibility to source your placement but the College will assist where possible.

Depending on where you undertake your placement you may need to undergo a police check and hold a Working with Children or Blue Card.

Option 1: Monthly Payment Plan

An interest-free payment plan of $495 per month x 18 months = $8,910.

Option 2: Vet Student Loan

$8,910 tuition + 20% Government loan fee = $10,692 VSL debt. This course is available under the VET Student Loans scheme, subject to meeting all eligibility and entry criteria. Approved VSL will result in a VETSL debt that continues to be a debt until repaid to the Commonwealth.

Option 3: Private Study Loan

Study Loans will progressively loan you the $8,910 tuition fee. This loan, plus interest, needs to be repaid over a maximum 4-year term. Click here for more on Study Loans.

Option 4: Corporate

For group enrolments please call our Corporate team on 0438 099 041 or enter your details here and we will get back to you.

Or for something completely different…Subscription

Australis is the only place you can access Subscription, the lowest risk and most flexible way there is to get qualified or stay current. CLICK HERE FOR MORE.

Recognition of Prior Learning (RPL)

If you believe you already have the knowledge required to attain some (or all) of the subjects, within the CHC52015 Diploma of Community Services, you may be able to save yourself some effort and money by doing ‘Assessment Only’.

This is where you complete the same Assessments as if you were doing the course, but without the study. As this is an individual process, please speak with our Course Consultants for more details.

How to Enrol

  • Phone 1300 887 991 and speak with a Course Consultant, OR
  • Complete the online Application Form, OR
  • Click HERE for Subscription, OR
  • For group enrolments, call our Enterprise team on 0438 099 041 or enter your details.

Please note, to access VET Student Loan you need to complete an enrolment interview with a Course Consultant. In the interview, we explain the VSL enrolment process and progression requirements.

You may be required to provide completed documentation and Identification to complete your enrolment. Depending on your circumstances you may also be required to supply copies of previous qualifications, Year 12 Senior Secondary Certificate of Education, or complete a Core Skills assessment to help ensure the course is suitable for you.

To find out more information regarding VSL enrolments please refer to the Student Entry Procedure for VET Student Loans.

Reasons to study the CHC52015 Diploma of Community Services with Australis College include:

Course Content

We authored this course internally, using industry-proven practitioners who have worked in the roles that you want to do.

Always check out the course content (and learning platform) BEFORE you enrol. Is it current, contextualised and engaging, or generic off the shelf content? Content quality will make or break your learning experience.

Trainer Experience

Our trainers work in the industry. They do what you want to do, and they will show you how it really works. (Check out the trainers and assessors of other providers, make sure they are not just academics or former students but have actually worked in the industry and been everything from Support Officers through to Case Managers).

Having a great trainer is critical to graduating with the skills and knowledge you need to succeed.

Placement Hours

We love placement – it is the best way to get real-world experience, improve your skills and increase your employability. For this reason, we recommend new entrants do as much placement as possible…but only up until they are ready to start paid employment.

There is a minimum of 100 hours of placement for the CHC52015 Diploma of Community Services, and you only need sufficient hours to complete the workplace-based assessments and any potential role-plays. This differs from some providers who require 200+ hours, which is not a bad thing…unless you already have the knowledge and could instead be out there working as a paid professional.


Our CHC52015 Diploma of Community Services has been reviewed and approved as providing credit towards numerous Degrees including the University of Southern Queensland’s Bachelor of Human Services, Western Sydney’s University Bachelor of Social Science, Bachelor of Social Work, Bachelor of Community Welfare and Bachelor of Health Science, and Griffith University’s Bachelor of Child and Family Studies and Bachelor of Human Services.

Check the other provider’s articulation agreements. Have they had their Diploma of Community Services vetted and approved by a University?

But wait….there’s more!

Your time and your career are too important to risk with the wrong training provider. For more details on choosing a training provider, please also take a look at Why Australis?