CHC52015 Diploma of Community Services – Case Management

The skills and knowledge gained in this course will enable you to work in a range of positions to help enrich the lives of clients. This may range from offering assistance, counselling and case management through to advocating for clients with complex needs to help them maintain a dignified lifestyle.

Make a change today for a better tomorrow through the CHC52015 Diploma of Community Services.

Sometimes all people need is a little bit of assistance and belief from others. Whether this is through counselling, advocating, or case management, you can help clients with complex needs to maintain a dignified lifestyle and receive the help they may need.

By completing this qualification, specialising in Case Management, you will learn how to work in a range of positions in the community service industry while at the same time pursue a career that will enrich both your life and the lives of others.

This course is interactive and supportive and includes practical placement so you obtain work experience before completion. It also includes extensive trainer support from industry experts to help you achieve your goal of completing.

You will also learn to

  • Communicate effectively
  • Employ counselling techniques
  • Advocate on behalf of clients
  • Work either one-on-one or in small groups
  • Apply all aspects of case management (complex assessment and referral)
  • Implement community development strategies
  • Understand the impact of sociological and mental health factors on clients

Career Opportunities

Community Services is one of the fastest-growing sectors in Australia with an estimated 50,000+ new jobs to be created within the industry by 2023 (Source: Joboutlook.gov.au).

Some of our articles discussing these job opportunities include “Support and Lead Colleagues in Case Management Practice“, “Want to Start a Career in Community Services?” and “Working in the Community Services sector- the diversity of roles“.

  • Case Manager
  • Community Support Worker
  • Children’s Service Worker
  • Disability Support Worker
  • Youth Worker
  • Family Support Officer

Qualification Pathways

If you have completed the CHC42015 Certificate IV in Community Service you may wish to continue on and undertake this Diploma. There are a number of common units of competency between the two meaning you may only have a handful of extra units to complete to obtain the Diploma.

There are also further study pathways open to you via our articulation agreements with University.

University Pathways

Australis has partnered with Western Sydney University to create an articulation agreement for credit in the WSU Bachelor of Social Science (80cps), Bachelor of Social Work (80cps), Bachelor of Community Welfare (80cps) and Bachelor of Health Science (60cps). *80 credit points (cp) = <35% of a full 3 year course (3 year course = 240cp). 

View the agreement here. Entry is subject to Western Sydney University standards.

Australis has partnered with University of Southern Queensland to create an articulation agreement for credit in the USQ Bachelor of Human Services (for up to 8 electives)

View the agreement here. Entry is subject to University of Southern Queensland standards.

Australis has partnered with Griffith University to create an articulation agreement for credit in the Bachelor of Child and Family Studies (60 cps) and Bachelor of Human Services (60 cps).

View the agreement here. Entry is subject to Griffith University standards.


You have access to the course for 18 months but you can complete faster than this if you wish.

Delivery & Support

The course is delivered via Blended learning, combining online study with practical ‘work experience’ placement.

Content is delivered primarily online and includes live chat sessions and ‘virtual’ classrooms which provide you with direct access to industry experts six days a week. Attendance at the live sessions is optional but strongly recommended.

During the course you need to locate and undertake 100 hours of ‘work experience’ placement with a suitable organisation.


There are 16 subjects in the CHC52015 Diploma of Community Services.


There are no exams when completing the CHC52015 Diploma of Community Services.

You test your learning by completing quiz questions, open-book self-paced assessment activities throughout each subject and in some cases either work placement activities and / or role-plays. All subjects include a free re-submission if you are not successful on your first attempt.

If you already have the skills and knowledge required to attain any (or all) of these subjects, you might like to enrol as ‘Assessment Only’. This Recognition of Prior Learning means you don’t have to study those subjects again, instead just doing the assessments for a reduced course price. For more details please speak with the Course Consultants.

Entry Requirements

We recommend you have language, literacy and numeracy skills sufficient to allow you to interpret documents and prepare written reports in order to complete the CHC52015 Diploma of Community Services.

You need access to an internet-connected computer for the duration of the course.

If you intend to apply for a Loan or Funding option (where available) to pay for your tuition fees, additional entry criteria may apply as detailed in the Pricing Options.

To work in Community Services you will typically require a police check, and possibly a Working with Children or Blue Card. While not required to enrol in the course, they may be required for placement (depending on where you locate your placement) and eventual employment, so we recommend you confirm your status for these prior to enrolment if you have any concerns.

Funding Requirements

For eligible Queensland residents who wish to apply for funding under the Higher Level Skills Program for the CHC52015 Diploma of Community Services, you must be an Existing Worker within the Community Services industry or a parent working unpaid under the NDIS.

An existing worker means a current employee (full-time, part-time or casual) who has a one month or more employment relationship with their employer and who has actively fulfilled work duties for this period. Volunteers do not meet this criterion.

Practical Placement

To be assessed as competent in the CHC52015 Diploma of Community Services you must complete 100 hours of supervised work placement in the community services industry. It is your responsibility to source your placement but the College will assist where possible.

Depending on where you undertake your placement you may need to undergo a police check and hold a Working with Children or Blue Card.


Option 1: Upfront

Due to RTO regulations, we can only accept full upfront payment from corporate enrolments. For details please speak with a Course Consultant.

Option 2: Payment Plan

Interest-free payment plans from as little as $57 per week. Discounts apply for upfront payments and/or group enrolments. For more details, click here.

Option 3: Queensland State Subsidy

The Queensland Government will, for eligible Queensland residents, subsidise your course fee. You will be required to pay a co-contribution fee and if eligible, this will reduce your enrolment fee down to only:

  • For concession cardholders: $16
  • For non-concession applicants: $32

For more on QLD Higher Level Skills, including eligibility requirements, click here or call our Course Consultants on 1300 887 991. A copy of the Higher Level Skills Student Fact Sheet can also be found here.

For more information on QLD Higher Level Skills tuition schedules, click here.

Option 4: Study Loan

Study Loans (a private lender), will progressively loan you the tuition fee. The loan, plus interest, is repaid over a maximum 4-year term, from as little as $53 per week. For more details, click here.

Or for something completely different…Subscription

Australis is the only place you can access Subscription, the lowest risk and most flexible way there is to get qualified or stay current. For more details, click here.

Reasons to study the CHC52015 Diploma of Community Services with Australis College include:

Course Content

We authored this course internally, using industry-proven practitioners who have worked in the roles that you want to do.

Always check out the course content (and learning platform) BEFORE you enrol. Is it current, contextualised and engaging, or generic off the shelf content? Content quality will make or break your learning experience.

Trainer Experience

Our trainers work in the industry. They do what you want to do, and they will show you how it really works. (Check out the trainers and assessors of other providers, make sure they are not just academics or former students but have actually worked in the industry and been everything from Support Officers through to Case Managers).

Having a great trainer is critical to graduating with the skills and knowledge you need to succeed.

Placement Hours

We love placement – it is the best way to get real-world experience, improve your skills and increase your employability. For this reason, we recommend new entrants do as much placement as possible…but only up until they are ready to start paid employment.

There is a minimum of 100 hours of placement for the CHC52015 Diploma of Community Services, and you only need sufficient hours to complete the workplace-based assessments and any potential role-plays. This differs from some providers who require 200+ hours, which is not a bad thing…unless you already have the knowledge and could instead be out there working as a paid professional.


Our CHC52015 Diploma of Community Services has been reviewed and approved as providing credit towards numerous Degrees including the University of Southern Queensland’s Bachelor of Human Services, Western Sydney’s University Bachelor of Social Science, Bachelor of Social Work, Bachelor of Community Welfare and Bachelor of Health Science, and Griffith University’s Bachelor of Child and Family Studies and Bachelor of Human Services.

Check the other provider’s articulation agreements. Have they had their Diploma of Community Services vetted and approved by a University?

But wait….there’s more!

Your time and your career are too important to risk with the wrong training provider. For more details on choosing a training provider, please also take a look at Why Australis?