CHCSS00069 – Advocacy Skill Set

Learn how to represent the needs of others by completing the CHCSS00069 Advocacy Skill Set.

This course will enhance and consolidate your existing community services skills and knowledge with a specific focus on assisting clients to identify their rights and needs.

You’ll learn how to represent and advocate on behalf of clients, assisting them to voice their needs and concerns.

Make a change today and learn new skills by completing the Nationally Recognised CHCSS00069 Advocacy Skill Set.

In this Advocacy course, you will learn the skills required to advocate or represent clients in the health or community sector.

This skill set has been developed for anyone with existing experience or qualifications in community services or health sector roles and is seeking to broaden their skills.

During the CHCSS00069 Advocacy Skill Set, you’ll learn how best to support the interests and rights of clients.

Course Support

This is an interactive course and also includes extensive trainer support from industry experts to help you achieve your goals.

You will have the chance to attend weekly live online classes and also live chat sessions. During these, you will learn additional skills that will either clarify or enhance your learning from the course.

These weekly live classes and chat sessions will also give you the chance to ask questions and also interact with fellow students.

You will also learn the strategies and skills needed to support the interests and rights of clients, provide advocacy and representation services.

In this Skill Set you’ll also learn to:

  • Facilitate the realisation of client interests, rights and needs
  • Advocate in accordance with client preferences and requests to optimise client outcomes
  • Provide ongoing support to clients
  • Support clients making a complaint
  • Review progress
  • Establish the representative role and process
  • Represent the interests of client or client group
  • Negotiate outcomes and liaise with key people
  • Evaluate the effectiveness of strategies

Advocacy Career Opportunities:

The Community Services industry is one of the fastest-growing sectors in Australis with an estimate of over 50,000 new jobs to be created within the industry by 2020 (Source: joboutlook.gov.au). There are also many job options in the community services sector. For more information about some of these and more you can read our articles  “Want to Start a Career in Community Services?” or “Working in the Community Services sector- the diversity of roles“.

  • Community Support Worker
  • Children’s Service Worker
  • Disability Support Worker
  • Youth Worker
  • Family Support Officer
  • Welfare Rights Worker
  • Community Education Worker

Community Services Qualification Pathways

By completing the Advocacy Skill Set, you will also have the option of continuing to complete either a CHC42015 Certificate IV in Community ServicesCHC52015 Diploma of Community Services courses through Australis.

There are 2 units of competency in the CHCSS00069 Advocacy Skill Set which are also contained within our range of Community Services and Counselling courses. One of our team will be happy to discuss apply these credits towards other courses. Any credits that you are granted will also, therefore, reduce the time and cost of these courses.

How do I Enrol?

Our enrolment process is so easy! You can enrol in this course at any time and therefore begin studying shortly after enrolment. You can enrol either by:

  • Phone 1300 887 991 where one of our friendly Course Consultants can answer all your questions and also complete the enrolment process for you, or
  • Online by filling out our Application Form

Over 2 month period, students at Australis College must complete 2 units of competency while studying to obtain their CHCSS00069 Advocacy Skill Set.

Skill Set Requirements

This skill set has been endorsed by the industry as suitable for individuals who:

  • hold a qualification at Certificate III level or higher in a related field or
  • have skills equivalent to the qualification requirement validated through a recognition of prior learning process

Practical Placement

Whilst placement is not required, students must be currently working in the community services industry or have worked in the industry within the past two years and have a supervisor in this field to sign their third-party assessments to confirm tasks performed in the workplace.


The CHCSS00069 Advocacy Skill Set is also nationally recognised under the Australian Qualification Framework (AQF).

Professional Development

This course can be undertaken by subscribing to the Australis Community Services Subscription Program for Professional Development purposes in which case you simply learn the course materials, however, do not complete the assessments.

Delivery & Support

The course is delivered entirely online via e-learning, recorded videos, links and downloadable tools and activities. In addition, you can attend optional periodic online group chat sessions hosted by Australian Industry experienced trainers and assessors.

Course Duration

We also allow up to 2 months to complete this course. Your actual completion time may be less depending on prior experience and the time you commit to your study.

Tuition Fees & Payment Options

The course fee depends on which option you choose from below:

Option 1: Subscription/Per Subject

You pay a low monthly subscription fee which provides access to ALL our Community courses, and a per subject assessment fee when you are ready to submit a subject. Your total course cost is, therefore, the subscription cost (for however long you subscribe) plus the assessment cost (for whichever subjects you need). Subject assessment fees are listed here.

The monthly Community Faculty Subscription fee (which you can cancel anytime) is:

  • $16+gst per month for ‘Content Only’ or
  • $46+gst per month for ‘Content + Support‘.

Click here to SUBSCRIBE now or for more information either click here or call our Course Consultants on 1300 887 991.

Option 2: Payment Plan

$750 via an interest-free payment plan of $375 per month for 2 months. Click here for more about Payment Plans.

For Corporate (15+ enrolments) programs and pricing please contact our Enterprise team on 0438 099 041 or enter your details here.

Please contact our Course Consultants on 1300 887 991 for further information on payment options and course opportunities.

Recognition of Prior Learning (RPL)

Your work and life experiences are valuable. So valuable, in fact, that they may be able to reduce the time taken to complete and also the course fees.

The process known as Recognition of Prior Learning (RPL) considers your experience and therefore compares this against criteria for each unit of competency.

For more information about the RPL Process or call 1300 887 991 to speak with one of our friendly Course Consultants.