CHCSS00073 Case Management Skill Set

Enhance your community services career by completing the CHCSS00073 Case Management Skill Set.

This course will enhance and consolidate your existing skills and knowledge and expand the likely range of case management positions you could hold within the community services sector.

You will learn skills including undertaking the assessment of clients needs, coordinating complex case requirements, determine case management responses based on legislative requirements, develop and promote practice standards and support and lead colleagues in case management practice.

Make a change today and learn new skills by completing the Nationally Recognised CHCSS00073 Case Management Skill Set.

In this Case Management course, you will learn skills designed to improve your ability to support either clients or other community support workers. This will develop your case management abilities, whether by assessing a client’s diverse needs, supporting their access to services or simply advocating for them.

You will also learn how to work in a range of positions in the community service industry while specialising in the specific areas of Case Management. This will give you the skills and also the confidence to pursue a career that will enrich the lives of others.

Course Outcomes

This is an interactive and supportive course, and also includes extensive trainer support from industry experts to help you achieve your goals.

You will have the chance to attend weekly live online classes and also live chat sessions. During these, you will learn additional skills that will either clarify or enhance your learning from the course. These weekly live classes and chat sessions will also give you the chance to ask questions and also interact with fellow students.

You will learn the strategies and skills needed to provide a holistic approach to client well-being and the supervision of staff in the case management context.

In this Skill Set you’ll learn to

  • Prepare for assessment
  • Determine appropriate services
  • Evaluate assessment and referral processes
  • Support the client to access multiple services and Monitor client progress
  • Determine appropriate responses to case management in accordance with the organisation and legislative requirements
  • Conduct case management meetings
  • Develop appropriate and detailed case management plans
  • Monitor and review casework activities and processes
  • Develop and promote practice standards
  • Support and lead colleagues in case management practice
  • Provide practice and advice on complex cases

Case Management Career Opportunities

The Community Services industry is one of the fastest-growing sectors in Australis with an estimate of over 50,000 new jobs to be created within the industry by 2023 (Source: joboutlook.gov.au).

There are also many job options in the community services sector. For more information about some of these and more you can read our articles “Support and Lead Colleagues in Case Management Practice“, “Want to Start a Career in Community Services?” or “Working in the Community Services sector- the diversity of roles“.

  • Case Manager
  • Community Support Worker
  • Children’s Service Worker
  • Disability Support Worker
  • Youth Worker
  • Family Support Officer

Community Services Qualification Pathways

By completing the Case Management Skill Set you will also have the option of continuing to complete either a CHC42015 Certificate IV in Community Services or CHC52015 Diploma of Community Services courses through Australis.

There are a number of units of competency in the CHCSS00073 Case Management Skill Set which are also contained within our range of Community Services and Counselling courses. One of our team will be happy to discuss the number of credits you could apply to these courses. Any credits that you are granted will also, therefore, reduce the time and cost of these courses.


The CHCSS00073 Case Management Skill Set runs for 4 months but you can complete faster than this if you wish.

Delivery & Support

The course is delivered entirely online via e-learning, recorded videos, links and downloadable tools and activities. In addition, you can attend optional periodic online group chat sessions hosted by Australian Industry experienced trainers and assessors.

Learners are required to undertake role-plays with their Assessor, and have a supervisor in their community services/health field sign their third party assessments to confirm tasks performed in the workplace.


There are 4 subjects in the CHCSS00073 Case Management Skill Set.


There are no exams in the CHCSS00073 Case Management Skill Set.

You test your learning by completing quiz questions and open book self-paced assessment activities throughout each subject. All subjects include a free re-submission if you are not successful on your first attempt.

You may also complete a range of ‘on the job’ workplace based assessments or role-plays.

If you already have the skills and knowledge required to attain any (or all) of these subjects, you might like to enrol as ‘Assessment Only’. This Recognition of Prior Learning means you don’t have to study those subjects again, instead just doing the assessments for a reduced course price. For more details please speak with the Course Consultants.

Skill Set Requirements

The Case Management Skill Set has been endorsed by the industry as suitable for individuals who:

  • hold a qualification at Certificate III level or higher in community services or health or related field or
  • have skills equivalent to the qualification requirement validated through recognition of prior learning process

Additional Requirements

We recommend you have language, literacy and numeracy skills sufficient to allow you to interpret documents and prepare written reports.

You need access to an internet-connected computer for the duration of the course.

If you intend to apply for a Loan or Funding option (where available) to pay for your tuition fees, additional entry criteria may apply as detailed in the Pricing Options.

Option 1: Monthly Payment Plan

An interest-free payment plan of $375 per month x 4 months = $1,500.

Option 2: Corporate

For group enrolments please call our Corporate team on 0438 099 041 or enter your details here and we will get back to you.

Or for something completely different…Subscription

Australis is the only place you can access Subscription, the lowest risk and most flexible way there is to get qualified or stay current. CLICK HERE FOR MORE.

Reasons to study the CHCSS00073 Case Management Skill Set with Australis College include:

Course Content

We wrote the course ourselves, authored by practitioners who are not just qualified trainers but who have worked in various case management and community services roles for many years.

Always check out the course content (and learning platform) BEFORE you enrol. Is it current, contextualised and engaging, or generic off the shelf content? Content quality will make or break your learning experience.

Trainer Experience

Our trainers work in the industry. They do what you want to do, and they will show you how it really works. (Check out the trainers and assessors of other providers, make sure they are not just academics or former students but have actually worked in the industry and been everything from Support Officers through to Case Managers).

Having a great trainer is critical to graduating with the skills and knowledge you need to succeed.

But wait….there’s more!

Your time and your career are too important to risk with the wrong training provider. For more details on choosing a training provider, please also take a look at Why Australis?